Fast Facts for Your Stay
Your Guide to the Most Frequently Asked Questions
Changes Due to COVID-19
Due to COVID-19, some of the services and visiting information in this Patient Guide may be temporarily inaccurate. Please visit hillcrestsouth.com or call the operator at 918-294-4000 for the most current information.
Cafeteria
Location: First floor
Hours:
Monday through Friday: 6:30 a.m. to 9 p.m.
Saturday and Sunday: 7 a.m. to 9 p.m.
Visitors are welcome to dine in the Green Leaf Café at Hillcrest South. Visa, MasterCard, American Express and Discover cards accepted.
Calling Your Nurse
A nurse call button is located at your bedside. Press the button to alert the nursing station if you need help. A light will flash above your door, and a staff member will respond as soon as possible.
Electrical Appliances
Electrical appliances, including hairdryers, curling irons, razors, radios, heating pads, portable heaters, VCRs and other devices, are not permitted in patient rooms. You may use only battery-operated devices.
Fire Safety
We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.
Gift Shop
Hours:
Monday through Friday: 8 a.m. to 4:30 p.m.
The gift shop has gift items, jewelry, greeting cards, candy, toiletries, flowers and plants. The shop can be reached at ext. 4857.
Hearing/Visually Impaired
A telecommunications device is available for hearing-impaired patients or visitors. Talk to the nursing house supervisor about your impairment needs.
Housekeeping Services
Your room is cleaned daily by housekeeping staff. For any housekeeping needs, talk to your nurse.
Interpreters
The hospital has access to interpreters for a number of languages. Please ask your nurse for help.
Mail and Flowers
Volunteers deliver letters, flower and packages to your room Any mail received after your discharge will be forwarded to your home address. Outgoing mail may be left at the nurses station.
Medicines
All medicines you take while a patient at Hillcrest South have been prescribed by your doctor, dispensed by the hospital pharmacy and administered by a trained professional. Patients are not allowed to administer or keep their own medicines, unless approved by their doctor.
MyChart
You can view test results, messages from your provider and key medical information on the go. You also can access your family’s records and request your next appointment. Sign up today at mychart.hillcrest.com—managing your health has never been easier. Your MyChart account includes records at Hillcrest Health Care System, Bailey Medical Center, Oklahoma Heart Institute, Tulsa Spine & Specialty Hospital and Utica Park Clinic.
Newspapers
Newspapers are provided to patients and visitors. Ask your nurse for your complimentary copy.
Parking
Free parking for patients and visitors is available at Hillcrest South 24/7. Be sure to lock your car. If you need help with your vehicle, call Safety and Security at ext. 4444.
Pastoral Services
Your priest, minister or rabbi always is welcome to visit you while you are here. Volunteer chaplains also are available. Ask your nurse to contact the operator or house supervisor.
The chapel is located across from Registration on the first floor. Visitors of all faiths are welcome to visit the chapel for worship services, prayer and meditation. Prayer services are held at various times. Ask your nurse for the schedule.
Patient Meals
Hillcrest South provides nutritious meals prepared according to your doctor’s orders. Your meal may be delayed if you are scheduled for a special test or treatment. Whenever possible, you will be served after your examination or test. A room service menu will be available in your room. Call ext. 4054 or 918-294-4054 to place an order.
Personal Belongings and Valuables
Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. If you cannot send your valuables home, please contact the Security Office at ext. 4444 about storing them in the hospital safe. You will be given a receipt for all items, which must be presented when you withdraw them. Hillcrest South cannot be responsible for any valuables unless they are deposited in the safe.
Public Restrooms
Please do not use the bathrooms in patient rooms. They are reserved only for patients in order to protect their health. Public restrooms are located on every floor.
Rapid Response Team
To ensure patients receive optimum care, Hillcrest South created the Rapid Response Team (RRT). The RRT is made up of nurses and respiratory therapists who are trained to help when a patient’s medical condition changes or worsens. The RRT will initiate the communication with your physician. Generally, the staff providing direct care will notice a change in a patient’s condition and call for the RRT. Patients and families may call the RRT for help when they have concerns about immediate health care needs and believe those concerns are not being addressed.
Smoking
Smoking and/or the use of any tobacco products, including electronic cigarettes, is not permitted anywhere in the hospital or on hospital grounds.
Telephone
Telephones are provided in all patient rooms. To place a local call, dial 9 then the area code and phone number. To make a call within the hospital, you may dial the last four digits of the number.
TV
Televisions are provided in each patient room at no additional charge. Please be considerate of others by keeping the TV volume down and turning off your TV at bedtime. Click here for the channel listing.
Vending Machines
Vending machines offering beverages and snacks are located in the waiting areas of the patient care units. They are available 24/7.
Visitor Guidelines
We encourage visitors for emotional support and recovery.
- Dress appropriately; shirts and shoes are required.
- Be considerate of other patients by keeping noise to a minimum and keeping visits short.
- Refrain from visiting if you have a cold, sore throat or any contagious disease.
- Do not smoke.
- Leave the room during tests or treatments if asked.
- Do not bring children under age 12 into the Intensive Care Unit.
Waiting Areas
Lounge areas for visitors are located on each patient floor and in the main floor lobby. There also are specific waiting areas for families of patients in the Intensive Care Unit, the Emergency Department and Surgery. During certain hours, a volunteer is on duty in the Surgery waiting room to keep family members informed about the progress of surgery. We ask visitors not to sleep in waiting areas. Certain local hotels offer discounts for visitors of patients at Hillcrest Hospital South.
Wi-Fi
Wi-Fi is available for patients and visitors. If your device does not automatically connect, go to any website and it will redirect you to the Hillcrest_Connect site where you can accept the terms of use.
Your Hospital Bed
The nursing staff will demonstrate how to work your hospital bed. Because the hospital bed is probably higher and narrower than your bed at home, side rails have been installed. For your safety, these rails may be raised at night or during the day if you are resting, recovering from surgery or taking certain medicines.
Your Room
All rooms at Hillcrest South are private and designed for your comfort and safety.